Privacy Policy

When you book a service or contact us, we may collect the following information:

• Personal Identifiers: Name, date of birth, email address, phone number, and home or event address
• Health Information: Medical history, current medications, allergies, and health conditions relevant to your IV therapy session
• Payment Information: Billing details processed securely through our payment processor (we do not store full card numbers)
• Communications: Messages, emails, and inquiries you send to us
• Website Usage: IP address, browser type, and pages visited via cookies and analytics tools

We use the information we collect to:

• Schedule and deliver IV therapy services safely and effectively
• Assess your health eligibility and customize your treatment
• Process payments and send booking confirmations
• Communicate appointment reminders, follow-ups, and updates
• Comply with applicable Massachusetts and federal laws and regulations
• Improve our services and website experience

We take reasonable administrative, technical, and physical measures to protect your personal and health information from unauthorized access, disclosure, or loss. Health information is handled in compliance with HIPAA regulations. See our HIPAA Notice of Privacy Practices for full details.

We never sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in the following limited circumstances:

• With your consent: Only when you explicitly authorize us to share
• Service providers: Trusted partners (e.g., booking software, payment processors) under strict confidentiality agreements
• Supervising physician: Your health information is shared with our licensed Massachusetts supervising physician as required for medical oversight
• Legal requirements: When required by law, court order, or government authority
• Emergency situations: To protect your health or safety in an emergency

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings. We do not use cookies to collect health information.

You have the right to:

• Access and review the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• File a complaint if you believe your privacy rights have been violated

For any privacy-related questions or requests, please contact us:

VitalLuxe IV
Email: vitalluxeiv@gmail.com
Phone: 978-423-8091
Boston, Massachusetts

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.